Corporate FAQ2020-11-26T16:27:55+00:00
How can I make the payment?2021-01-11T01:09:41+00:00

For US client, we accept following payment method:

Wire Transfer
ACH
Credit Card:  There is 3.5% extra processing fee.

For Canada Client, we accept following payment method:

Wire Transfer
Direct Deposit
E-Transfer (Interac)
Credit Card: There is 3.5% extra processing fee.

Note: Please contact our sales Rep to get the appropriate paying method info. 

What is the payment method you accept?2021-08-12T16:29:06+00:00

USA Client:
Wire Transfer / ACH / Credit Cards (will have an extra 3.5% process fee)

Canada Client:
Direct Deposit -EFT/ Wire Transfer / E-transfer -Interac/ Credit Cards (will have an extra 3.5% process fee)

We do not accept Cheque in most of cases

Note: Please contact our sales Rep to get the appropriate paying method info. 

How soon can you deliver?2021-08-12T16:21:14+00:00

We always make sure that we deliver on time.

For Oversea Products:
By air: It is mostly around 15-28 days depending on the QTY and the promotional product you ordered
By Sea: It is cheaper,  but will need about 5 – 6 weeks for USA delivery and up to 10 weeks to Canada.

For Domestic Products:
Production time: 3-5 days after proof is confirmed if quantity is less than 1000
Shipping time: Depending on delivery location and shipping by Ground or Air, we use UPS/ Fedex/ DHL / Purolator etc

For urgent orders, please contact your sales rep to confirm the feasibility

 

What is the sample cost?2021-01-11T04:12:08+00:00

For most of our samples under $10, we can offer them free.  But distributors need to pay for the shipping. For products over $10, we offer the end-column price for samples.

Imprint2021-01-10T22:35:57+00:00

Imprinting Charges

Our pricing normally does not include imprint fee, engraving, or Brilliant Print Heat Transfer
There is always a $35 – $50.00(net) Set-up Charge per imprint/engraving/debossing Die/1 color, 1 location and 1 side, Other decorations will cost extra, please contact your sales representative
Refer to Imprinting Guide for additional imprinting methods, information and charges. Please contact your representative to see if the Set-up Charge can be waived or reduced.
PMS Colour Match will be as close as possible but exact matches cannot be guaranteed as colors may vary with the printing process.

Pricing2021-01-10T22:38:54+00:00

Prices do not include shipping or applicable taxes. All prices are subject to change without notice, due to factors beyond our control.
Quotes are valid for 2 weeks for most products. Please contact sales representative for more details.

Shipping2021-01-11T01:04:25+00:00

Oversea Shipping

Orders will be shipped in the ‘Best Way’ determined by our overseas office unless specified.
Goods lost or damaged after leaving our facilities are the responsibility of the courier company.
For special handling requests (i.e. labels, palletizing) please contact your representative.
Split shipments: Extra freight charges may be involved.
Drop Shipments: Need to be indicated before order is placed.
We also reserve the right to discontinue any product or service or to substitute items of equal or greater value due to availability, without previous notice. Colours may vary slightly from website images. Prices are subject to change without notice.

From Canada
Orders will be shipped by Standard Ground Shipping or specified by clients.
Goods lost or damaged after leaving our facilities are the responsibility of the courier company.

Order cancellation and Return2021-01-11T01:18:10+00:00

If an order is canceled prior to production, there will be a USD50.00 cancellation fee.
If production has begun, you will be billed for all costs incurred plus the USD$50.00 cancellation fee.
Due to the promotional products’ nature, decorated products could not be returned unless defective products are found. Return Authorization Number will be needed from your Sales Rep before shipping back it to us. Returns will not be accepted without a Return Authorization Number.
Returns and cancellations must be submitted in writing via email, within 30 days of receipt of goods.
We reserve the right to deny returns based on proof approvals.

Product Warranties2021-01-11T04:03:52+00:00

All items are warranted to be free from defects in material and workmanship under normal use and service for a manufacturer stated period from the date of shipment. The warranty is limited to repairing or replacing the product and shall not apply if a product has been damaged, modified, or altered in any way after receipt of shipment.

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